Politique de remboursement
Refund Policy
EU Consumer Right of Withdrawal (14-Day Cooling-Off Period) Under EU consumer protection law, consumers within the European Union have the right to return goods within 14 days of receipt, without giving any reason.
Refund Terms Once we receive the returned item and confirm its condition, we will arrange a full refund, including the original shipping cost paid at checkout. Refunds will be issued via the original payment method and are typically processed within 14 business days.
Return Shipping Cost Return shipping costs are to be borne by the consumer. The original outbound shipping fee will be refunded along with the product cost, but the cost of returning the item to us is not covered.
Return Process
- Please contact us by email within 14 days of receiving your order to notify us of your intention to return.
- We will provide you with the return address and further instructions.
- Please return the item in its original packaging, ensuring it is undamaged and unused.
- Once we receive the return, we will process your refund as soon as possible.
Return Conditions Returned items must be in their original condition — unused, undamaged, and in original packaging. Custom-made or specially commissioned products are not eligible for the no-reason return policy.